When
everyone and everything is spinning and whirling in the wind, leaders go out to
meet the storm. Leaders embrace the wind
and pass out kites.
~Leonard Sweet
When I came across this quote, knowing that most of us would
be enduring incredible winds and subzero temperatures caused by the polar
vortex, I couldn't resist. But I also
believe there's a great deal of truth in what Leonard Sweet suggests.
I realize that I'm just one very tiny speck in the grand
picture of health care in our nation, but my experience made me much more
sympathetic toward those in leadership who are trying to battle the storm of
health care insurance and services.
Because I'm self-employed I received notice this fall that my current
policy would no longer exist and I would need to select a new policy from the
various bronze, silver, gold, and platinum options. I waited just a bit, hoping that some of the
chaos would subside before I attempted to make my selection and switch to a new
policy. Then before I even made the
change, requirements were altered yet again and I was able to maintain my
current policy for one more year. Of
course the premium increased so I modified the benefits to keep the premium
closer to the current cost.
When I called my provider to make the changes, they really
were extremely helpful. As I talked with
the representative on the phone, I was imagining myself multiplied by tens of
thousands of other individuals. I'd say
that's a pretty good example of everything spinning and whirling in the
wind. But what else can those in health
care do, but go out to meet the storm, embrace the wind, and pass out kites?
Many of us aren't in health care, but that doesn't mean we
aren't experiencing a storm brought on by other external challenges: industry
changes at breakneck speed, global competition, economic fluctuations,
increased consumer expectations, etc.
Someone recently told me that their organization was "flailing." Synonyms for flail are
thrash, whirl, flap, and flounder. If
you find yourself in a similar predicament (i.e., storm), ask yourself a few
questions.
- What would it look like if we went out to meet the storm instead of trying to shelter ourselves from the storm?
- What would we be doing differently if we were embracing the wind?
- How would our employees react if we passed out kites so they could use the wind to their advantage and benefit from the storm?
- What would those kites actually be?
Artist Vincent Van Gogh said, "The fishermen know that the
sea is dangerous and the storm terrible, but they have never found these
dangers sufficient reason for remaining ashore." Storms will come, so let's go out to meet the
storm, embrace the wind, and pass out kites!
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